Outsourcing Your IT, The Sequel: This Time it’s Personal
Outsourcing your IT can be an efficient use of your business’ resources. But, the way we see it, it’s about more than just the practical. For Zenos, it’s personal.
In our prequel blog, 4 Reasons to Outsource Your IT Support, we highlighted some practical reasons why you should consider outsourcing your IT.
So, what can we tell you that you don’t already know? Well, hopefully unlike Taken 2 or Rocky 378, we’re not here to rehash the same old story. We want to look a little closer.
The Bigger Picture
The vision behind our services goes beyond managing your IT requirements. Look at it this way – what’s the end goal of having smooth-running and up-to-date technology anyway? It’s all about helping your business to grow and thrive. But we recognise a crucial link between outsourcing your IT solutions and success for your business long-term. That link is time.
When you employ us to lighten the load, whether that be through social media management, cyber security or managing your Cloud solutions, you are also allowing yourself more time to give to your business.
Why Time Matters
We’re not simply talking more time to crunch numbers or build flashy-looking pie charts to impress your investors. We’re talking more time for your customers. The one thing that captures the attention of potential customers the most is a personable approach. Why do you think baristas take the time to write your name on a coffee cup? It’s not simply about helping you find which cappuccino has extra foam and hazelnut syrup like you ordered – it’s about humanising the experience.
In a Faceless World…
Just because you don’t sit down over a latte or, dare we say it, an ice-cold beer on a hot summer’s day just as the offices are closing. Maybe a local ale, or a nice rhubarb gin with a twist of lime. You could order some nachos or a sharing platter, or… Hang on, where were we?
Oh yeah, just because you’re not face-to-face with every one of your customers, doesn’t mean you can’t figuratively shake their hand. Adding a personal touch, however you connect with your customers reminds them that there is another human being reaching out to them, not just a computer or robot.
“The message is clear for any business that wishes to capture the attention of prospective customers and linger longer in their memory – there really has never been a more important time to make things personal!” – Steve Martin, Business Author
So, Take the Time
Whether it’s a hand-written thank you on a compliments slip, a smiley on a post-it note, a friendly vlog or quirky selfie that projects your personality – the real voice behind the vision can help your business soar. And, that’s our vision too. Zenos understands that it’s more than a B2B connection: it’s a person to person connection.
Let Zenos give you more time to reach out. And while we’re on the subject of facelessness, let’s remedy that here and now…
Hi, I’m Mel – Zenos’ Customer Service Rep. I have a little, squishy dinosaur called Synthia (Synthetic In-house Archosaur) on my desk here in the office, I don’t pair my socks and I’m slightly obsessed with dogs.
It’s great to connect! 0191 249 8002